Customer Support

Building your website is only part of the story. A high quality website needs to be supported and enhanced, well beyond its initial launch date, to ensure that it evolves as your business grows.

Our Customer Support team are here to provide help and support. Joing customer support gives you the peace of mind and confidence that your questions, changes and fixes will be handled quickly and professionally.

There are many benefits to having your project in customer support:

• You will have one point of contact, our Customer Support Manager, who will be able to discuss and prioritise requests with you.

• We prioritise customer support work above all other work, and we give guaranteed response times with compensation if we miss our targets.

• Defects fixing and help are included in your fixed monthly support fee.

• We provide a ticketing system and daily or weekly performance reports so that you are always up to date with our progress.

Our Customer Support service is tailored to your specific needs. This means that we can offer you the best possible service that meets your needs and the needs of your users, within your budget. Contact us to find out more.